On Demand IT Support Since 2023
I was referred to Keto & Associates by a long time client that runs an online continuing education company that primarily focuses on Community Association Management, called Gray Systems Inc. Keto Associates is a Recruiting and Human Resources Recruitment Consulting Firm that helps you eliminate the unqualified candidates from your job pool. The president of Keto & Associates, Chris Keto has to print out many resumes on a daily basis and has been experiencing a problem where there is some strange lingo printed on every page that prints out. That is where Computer Central and Computer Joe come into play to get our new client back to the level of productivity they are used to.
- After receiving an introduction from our long time client, I had Ms. Keto give me a briefing of the printer issue and looked for any patterns. There were no patterns.
- I began troubleshooting remotely after emailing Ms. Keto our remote support download
- We worked together for about 45 minutes where we removed and reinstalled the printer manually and downloaded new drivers right from the manufacturers website after verifying that the printer was completely removed.
- Upon further investigation, we found that this is a common problem with this particular printer being connected to the computer via USB cable.
- I asked if there was a reason we needed to use the USB cable to connect the printer, there was not. So, I had Ms. Keto remove the USB cable after I converted the installation to be wireless.
- I set the printer with a static IP address to reduce issues when the power goes out or when a piece of network equipment is replaced.